General Enquiries
The Reserve Bank of Australia (RBA) is Australia's central bank and derives its functions and powers from the Reserve Bank Act 1959. Its duty is to contribute to the stability of the currency, full employment, and the economic prosperity and welfare of the Australian people. It does this by conducting monetary policy to meet an agreed inflation target, working to maintain a strong financial system and efficient payments system, and issuing the nation's banknotes.
Before making an enquiry, check if the RBA can assist. This may help you receive an answer more quickly.
Can the RBA help?
Monetary policy and interest rates
The RBA does:
- Determine and implement monetary policy to contribute to the stability of the currency, full employment, and the economic prosperity and welfare of the Australian people.
- Meet regularly to determine monetary policy and set interest rates. See calendar for upcoming Board meeting dates.
The RBA does not:
- Regulate or mandate interest rates that commercial banks must offer their customers. Instead, contact your bank.
Australian currency and banknotes
The RBA does:
- Provide secure and reliable Australian banknotes.
- Assess damaged banknotes (did you know you can take a damaged banknote to your bank first, and they can then send it to the RBA).
- Provide guidelines on counterfeit banknote detection.
The RBA does not:
- Provide valuations for rare, old or collectors' banknotes. Without endorsing any particular organisation, there are a number of dealers that are members of the Australasian Numismatic Dealers Association.
- Help with enquiries about coins. Refer instead to the Royal Australian Mint.
- Investigate potential counterfeit banknote crimes. This should be reported to state or federal police.
Payments and banking
The RBA does:
- The RBA has regulatory responsibilities for the payments system and plays a key role in its operations.
- Deliver banking services to the Australian Government and agencies.
The RBA does not:
- Provide commercial or retail banking services to members of the public.
- Oversee prudential regulation of Australian banks. Instead, refer to the Australian Prudential Regulation Authority (APRA).
- If you have questions about a bank account, payment (including cheques), or transaction, contact your commercial bank or the company or Australian Government agency (e.g. Services Australia or Medicare) it relates to.
Complaints about banks
The RBA does not:
- Handle complaints about commercial Australian banks or financial services firms. Instead, refer to Australian Securities and Investments Commission and/or Australian Financial Complaints Authority (AFCA).
- Oversee prudential regulation of Australian banks. Instead, refer to the Australian Prudential Regulation Authority.
Statistics and economic data
The RBA does:
- Publish statistics and graphs relevant to our remit.
The RBA does not:
- Provide bespoke data.
- Publish all exchange rate currencies. We only publish currencies that are included in the Trade-Weighted Index (TWI).
- Provide approval for the use of graphs and data. Anyone seeking to reproduce material published by the RBA needs to carefully read and understand, and if necessary, seek independent legal advice. The RBA cannot provide you with advice or comment on your interpretation of the terms of the RBA's Copyright and Disclaimer Notice.
Invitations and events
The RBA does:
- Consider invitations to participate in events and conferences.
- Consider invitations from schools and teachers.
The RBA does not:
-
Provide direct contact details for staff members of the RBA.
Please use the online enquiry form or event invitation form.
Scams
The RBA does:
- Provide information about potential scams purportedly from the RBA.
The RBA does not:
- Handle reports about scams involving money or financial services. Instead, refer to the Australian Competition and Consumer Commission (ACCC) and report scams to the ACCC's Scamwatch.
General information and advice
The RBA does:
- Provide information and resources that relates to our role and responsibilities.
The RBA does not:
- Give legal advice.
- Give financial advice.
How to contact us
Submit a query online
- IMPORTANT: Find answers to frequently asked questions by first checking:
- Depending on your enquiry or comment, you may not receive a response. For example, if you simply provide feedback, we will consider it and pass it onto the relevant team.
- Where a response is appropriate, we aim to contact you within five business days.
Call us
IMPORTANT: Find answers to frequently asked questions by first checking:
| Phone | +61 2 9551 8111 |
|---|---|
| Toll Free | 1800 300 288 |
| Telephone Typewriter |
Voice Calls: 133 677 Speak & Listen: 1300 555 727 For hearing or speech impaired, use 24-hour National Relay Service. |
Send us a letter
Reserve Bank of Australia
GPO Box 3947
SYDNEY NSW 2001
AUSTRALIA
SYDNEY NSW 2001
AUSTRALIA