General Enquiries

The Reserve Bank of Australia (RBA) is Australia's central bank and derives its functions and powers from the Reserve Bank Act 1959. Its duty is to contribute to the stability of the currency, full employment, and the economic prosperity and welfare of the Australian people. It does this by conducting monetary policy to meet an agreed inflation target, working to maintain a strong financial system and efficient payments system, and issuing the nation's banknotes.

Before making an enquiry, check if the RBA can assist. This may help you receive an answer more quickly.

Can the RBA help?

Monetary policy and interest rates

The RBA does:

  • Determine and implement monetary policy to contribute to the stability of the currency, full employment, and the economic prosperity and welfare of the Australian people.
  • Meet regularly to determine monetary policy and set interest rates. See calendar for upcoming Board meeting dates.

The RBA does not:

  • Regulate or mandate interest rates that commercial banks must offer their customers. Instead, contact your bank.

Australian currency and banknotes

The RBA does:

The RBA does not:

  • Provide valuations for rare, old or collectors' banknotes. Without endorsing any particular organisation, there are a number of dealers that are members of the Australasian Numismatic Dealers Association.
  • Help with enquiries about coins. Refer instead to the Royal Australian Mint.
  • Investigate potential counterfeit banknote crimes. This should be reported to state or federal police.

Payments and banking

The RBA does:

  • The RBA has regulatory responsibilities for the payments system and plays a key role in its operations.
  • Deliver banking services to the Australian Government and agencies.

The RBA does not:

  • Provide commercial or retail banking services to members of the public.
  • Oversee prudential regulation of Australian banks. Instead, refer to the Australian Prudential Regulation Authority (APRA).
  • If you have questions about a bank account, payment (including cheques), or transaction, contact your commercial bank or the company or Australian Government agency (e.g. Services Australia or Medicare) it relates to.

Complaints about banks

The RBA does not:

Statistics and economic data

The RBA does:

  • Publish statistics and graphs relevant to our remit.

The RBA does not:

  • Provide bespoke data.
  • Publish all exchange rate currencies. We only publish currencies that are included in the Trade-Weighted Index (TWI).
  • Provide approval for the use of graphs and data. Anyone seeking to reproduce material published by the RBA needs to carefully read and understand, and if necessary, seek independent legal advice. The RBA cannot provide you with advice or comment on your interpretation of the terms of the RBA's Copyright and Disclaimer Notice.

Invitations and events

The RBA does:

The RBA does not:

Scams

The RBA does:

The RBA does not:

General information and advice

The RBA does:

  • Provide information and resources that relates to our role and responsibilities.

The RBA does not:

  • Give legal advice.
  • Give financial advice.

How to contact us

Submit a query online

  • IMPORTANT: Find answers to frequently asked questions by first checking:
  • Depending on your enquiry or comment, you may not receive a response. For example, if you simply provide feedback, we will consider it and pass it onto the relevant team.
  • Where a response is appropriate, we aim to contact you within five business days.

Open General Enquiries form

Call us

IMPORTANT: Find answers to frequently asked questions by first checking:

Phone +61 2 9551 8111
Toll Free 1800 300 288
Telephone Typewriter

Voice Calls: 133 677

Speak & Listen: 1300 555 727

For hearing or speech impaired, use .

Send us a letter

Reserve Bank of Australia
GPO Box 3947
SYDNEY NSW 2001
AUSTRALIA